Our Hospital Policy

In order to provide all of our patients and clients with an optimal level of care, Hill & Harbour Veterinary Center has established the hospital policies. Please scroll down to check out.

Hospital Policies

Please read our hospital policies carefully prior to your pet’s first appointment. We want to be sure that you are comfortable with Hill & Harbour Veterinary Center’s expectations. These hospital policies are in place to ensure an outstanding service experience for our clients and the best medical care for our patients.

Appointment Policy

Hill & Harbour Veterinary Center sees patients by appointment only. New patients should arrive 15 minutes prior to their first appointment. Please ensure that all previous medical records have been submitted prior to your pet’s first appointment. By doing so, you will ensure that your pet receives the most appropriate veterinary care at his or her visit.

We make every effort to see patients at their scheduled appointment time. However, emergency cases receive top priority. Any pet in need of critical care that arrives during your visit may result in delays. We would greatly appreciate your understanding when emergency situations arise which require our immediate attention.

Late Appointments

If you are running late for an appointment, please contact our office as soon as possible at (401) 398-7807. Arriving more than 10 minutes after your scheduled appointment time, may result in the need to reschedule to a later date or time.

No-Show Appointments

Hill & Harbour Veterinary Center reserves the right to terminate our relationship if you fail to arrive for three appointments within a year’s time.  Failing to arrive for your pet’s first visit with us will result in immediate termination.  We take these steps to ensure that our veterinarians can treat as many patients as possible, as an unused appointment time could have been dedicated to a sick patient with urgent healthcare needs.

Payment Policy

We require payment when services are rendered, and accept Visa, MasterCard, Discover, American Express, cash, and checks. ScratchPay is our partner payment plan provider.

In addition, our staff would be happy to help you calculate the varying costs of different options for veterinary services for any complicated or chronic conditions. If you have doubts about approving any veterinary services you elect to receive at Hill & Harbour Veterinary Center, please address your concerns with us before care is administered.

Internet Pharmacy Policy

Hill & Harbour Veterinary Center offers a number of pharmacy products in-house or through our Online Pharmacy. We receive these products directly from manufacturers or endorsed distributors. Please read our Online Prescription Policy to learn why it’s more beneficial to you and your pet to purchase your pet’s medications from a licensed veterinarian.

We require a signed internet pharmacy release form to source your pet’s prescription items from an outside online pharmacy. In addition, we only supply written prescriptions. Our practice does not directly communicate with outside online pharmacies.