New Client Resources

We ask that all of our new clients read through the following information to ensure that we are able to provide your pet with the best care your first visit to Hill & Harbour Veterinary Center. We look forward to seeing you and your furry friend soon!

new client

New Client Form

IT IS VERY IMPORTANT that you complete this form 24 hours prior to your pet’s first appointment so that we can expedite your check-in and offer the best possible care to your pet.

medical records

Previous Medical Records

In order to ensure our healthcare team has sufficient time to review your pet’s medical records to provide the best care, we ask that we receive them no later than 24 hours prior to the appointment.  You can drop them off to the practice, email us, or upload them below.

new client hospital policies

Hospital Policies

Please read our hospital policies carefully prior to your pet’s first appointment so that you are comfortable with Hill & Harbour Veterinary Center’s expectations. These hospital policies are in place to ensure an outstanding service experience for our clients and the best medical care for our patients.

Prevention Plus Club

Prevention Plus Club

Our Prevention Plus Club is an annual wellness plan designed to keep your pet happy and healthy, all while saving you money and giving you peace of mind.

*Requires 12 month commitment

Hill & Harbour App

Download our free Hill & Harbour Veterinary Center App, where you can:

  • Review your pet’s health service reminders
  • Request appointments, medication and food
  • Track your loyalty “paws”
  • Chat with our friendly team
  • Submit Pet Selfies
  • And so many more great features!

Referral Program

The greatest compliment that we can receive is for you to recommend us to your friends and family!

  1. Simply go to the Loyalty section of our app.
  2. Tap Earn More Paws.
  3. Find the Refer a Friend stamp, and enter your friend’s name and email address.

Your friend will receive a special invitation saying that you think they’ll really love our hospital, and when they come in for their first visit, you will BOTH receive 2 loyalty paws!

new client

Loyalty Program

We are so excited to offer our Loyalty Program as a way to thank you for being such a valued client and also provide an easy way for you to earn rewards while caring for your pet!

To get started, go to the Loyalty section of your app (ribbon icon) and select Earn More Paws. This will show you all of the ways that you can earn paws at our hospital and then exchange them for rewards.

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