Policy Update – Keeping You & Your Pets Safe
The health and well-being of our clients, patients, and team members is our upmost priority as we continue to learn more about coronavirus (COVID-19) and its impacts. Following guidelines from the Centers for Disease Control (CDC) and the RI Department of Health, we have implemented the following policies to ensure the safety of those visiting and working in our facility while maintaining optimal care for your pet:
For All Scheduled Clients and Visitors
- If you are sick with a fever or respiratory signs, please postpone your scheduled appointment.
- If you are healthy, please arrive for your regularly scheduled appointment. As per the new RI Executive Order, we are asking all clients to wear a protective face covering when visiting our facility.
- We are directing all clients to wait in their car rather than the waiting room and to call upon arrival. A staff member will meet you at your vehicle and work with you to ensure the best level of care for your pet. We will perform a thorough examination inside our facility and communicate with you regarding your pet’s health.
- As always, please continue to adhere to the CDC guidelines for personal health and hygiene. Please wash hands, keep a safe social-distancing (6ft) and observe our handshake-free hospital rules.
For Clients with Emergency Care Needs
- Please call ahead so that we can discuss your pet’s condition over the phone and determine the best plan of action.
- If it is decided that your pet needs to be seen, please make every effort to find a healthy person to bring your pet to the hospital.
- We will follow the same arrival procedure as described above.
- If we determine that we need to take your pet into the hospital, we will keep you updated by cell phone.
Please note that these policy updates do not impact our availability. At this time, our hospital is open and is actively providing care to our patients. We understand that circumstances may change as the COVID-19 situation continues to unfold and we receive updated information from the AVMA and the CDC. Please feel free to contact us if you have any questions or concerns.
The Staff at Hill & Harbour Veterinary Center